FAQ

Garden Roses - Mail Order and Pick up FAQ

Because we are a dual-currency website (i.e. taking payment in both Canadian and American dollars), we are not able to have a Credit Card saving feature on our website due to technological limitations with this feature.

If you had previously updated your Credit Card information on our website, you will still need to enter the information when checking out, as this feature has been disabled. No Credit Card information, aside from your Billing Address, has been (or will be) saved on our system.

We can take payment via Visa or Mastercard. Unfortunately we are not able to accept email money transfers from American customers. 

As this is an online and international sale you may need to communicate with your Credit Card provider in advance, and advise them that you will be making an international online purchase. Being prepared this way should significantly reduce the chances of your Credit Card purchase being declined.

We only sell what we grow. As we are in Ontario, Canada, we have one harvest a year and thus one inventory a year to draw from. Our inventory gets harvested and graded in late October.

We will be opening our shopping cart silently in December, 2022, for pre-orders for bare root and potted roses. These will be shipped from our nursery, or picked up at our garden centre, in spring 2023.

As our roses are growing in popularity we will be opening our shopping cart silently in December, 2022, for pre-orders for bare root and potted roses. These will be shipped from our nursery, or picked up at our garden centre, in spring 2023.

To be sure our garden centre does have a selection, we hold a small percentage of roses back so our local walk-in customers have some diversity of roses to select from. Once all bare root roses have been shipped we update the website to reflect our garden centre inventory.

We ship our bare root roses in March and April. When you place your order you will be cued to select a shipping date as we cannot be aware of your personal schedule and gardening needs. We always ship on a Monday. Your selected shipping date is the day we ship not the day the roses will arrive. If you have never grown roses before we are glad to assist you to determine a good shipping time.

When you place your pick up order you are required to select a pick up date. If you are not sure what week would work best for you feel free to guess and then communicate any changes with us as soon as you are aware of them.

Yes you can bring roses back into the USA as long as you have a phytosanitary certificate. For Palatine to obtain the phytosanitary certificate for you, we need the following information:

  1. The exact order quantity and name of each rose cultivar.

  2. If the roses are potted or bare root (only a small number of states accept soil on roses/roses in pots – NY does).

  3. The pick up date (Note: it takes three days for us to obtain the certificate as we have to fill out forms and an inspector needs to come on-site to approve our roses and provide us with the phytosanitary certificate).

  4. Your name.

  5. Your address and final destination of the roses.

  6. Your phone number and/or email.

  7. $25.00 to pay for the certification.

We charge the currency of the destination to which the roses are being shipped. Roses shipping to the US are in US funds. Roses shipping in Canada are in Canadian funds. All pickup orders are in Canadian funds and Ontario taxes are applied.

As of December 14, 2021, our policy is not to change or combine orders.

Your order can be cancelled up to 10 days prior to shipping, up to March 15th. After March 15th we can not accept cancellations as we no longer accept mail orders so it becomes much harder for us to sell the plants to someone else. The best way to cancel your order is to email us at sales@palatineroses.com or to call us.

We currently ship throughout all of continental North America. We can ship to Hawaii and Puerto Rico; however, we request that they are shipped FedEx 3-Day to insure the delay during importation does not significantly extend how much time the live plants are in transit, and thus affect their well being. At this time we do not have the certifications in place to ship outside of North America.

It is our policy not to take pre-orders before online ordering begins. This way all customers have the same opportunity to purchase a rose cultivar regardless of when they’re able to plant, the timing of which is dependent upon unique local climatic conditions.

For spring shipments the order deadline is March 15th.

It takes three years to produce our roses and we try our best to anticipate demand, yet sometimes we are wrong. We have found that social media can easily change the desirability of a rose within weeks which is an impossible time frame for us to respond to. Additionally, for rare roses we may only have access to very little budwood. Thus some roses are available in lower quantities. For these reasons we can sell out of certain cultivars very fast (within minutes of opening the shopping cart).

We are a small family farm, and for some popular rose varieties we simply cannot produce enough plants to satisfy the demand. In an effort to keep things fair for everyone, for these varieties we restrict sales to 1 per household per season, so as many people as possible still have a chance to purchase the rose of their dreams!

It takes three years to produce our roses and we try our best to anticipate demand, yet sometimes we are wrong. We have found that social media can easily change the desirability of a rose within weeks which is an impossible time frame for us to respond to. Additionally, for rare roses we may only have access to very little budwood. We do carry a huge variety of roses, however, many of which are lesser-known but just as good (or better) growers than the more popular varieties. We urge you to check out some of these other varieties, if you are not able to order as many of your top choices as you would like.

We work hard to keep our inventory as accurate as possible. Depending on the availability and the demand roses can be sold out fast. Between early December to the next December there is no new inventory added unless we have cancellations.

We do not have a waiting list.

Our website is not set up for gift certificates. You are welcome to call us or email us at sales@palatineroses.com and we will help you.

We only sell grafted roses and these are generally grafted on Rosa Multiflora and sometimes Rosa Laxa (for most Historic Roses). You can see the specific root stock for each rose under “Rose Info”, which can be found after clicking on the rose you are interested in.

Cut Roses FAQ

To be ecologically mindful, our cut roses are outdoor field-grown. Depending on the season, the earliest we will have cut roses is mid June. We stop cutting roses the first week of September. We have found over the years that cool wet nights from the fall weather makes it hard to produce consistently beautiful blooms. Additionally the roses need to slow down so they can survive our Canadian winter.

At this time we do not ship cut roses.

You can find our cut roses here at our garden centre and fruit market in Niagara-on- the-Lake

Additionally, larger volumes are sold through the Ontario Flower Grower Auction in Mississauga. We sell under grower number 434. Lastly, we sell through The Local Flower Collective in Toronto. You must be a member to purchase through these outlets.

We welcome all customers. Please know that we only sell the cut rose. We do not offer any other floral services.

All pre-orders are welcome. Please know that we cannot confirm orders until approximately 5 days prior. Numerous factors can affect the rose bloom: heat, rain, hail and other natural occurrences that are outside of our control which can change availability.

All roses are sold first come, first serve. If there is a particular rose you like, order it so you can be sure to have it.

All cultivars are listed on our website here. A few are available only in very low volumes.

We can produce cut rose rose plants as a custom order if the order volume is large enough and if we have the propagation rights from the hybridizer.

Fruit FAQ

We pursue organic methods whenever we practically can. We have been building up our soil health for over 20 years (high calcium applications, minimal commercial fertilizer, manure, green manure, cover cops, as well as foliar sprays like Growers and Vitanal). We believe soil health is the key to everything. We use pheromones where possible for insect control, as well as Neem Oil, essential oils and other organically approved sprays. There are some fungal issues (such as black knot in plums) and some insects for which we have no tools, yet, to deal with organically, and in these instances we use commercial non-organic sprays. We are in the process of setting up new orchards as permaculture orchards, and hope to be able to expand that concept.

When in season our fruit is available here at our fruit market as well as through numerous markets and stands in Ontario such as: 

  • Brookfront Farm Store – 2053 Bridge St., New Dundee; 1-519-696-2637; www.brookfrontfarms.com

  • Sideroad Farm Store – Amy and Patrick Kitchen –  805092 Sideroad 25, RR3, Markdale, ON, N0C1H0; 705.446.5503; www.sideroadfarm.com

  • Eat Local Muskoka – Colin Sober-Williams –  705.380.6936; www.eatlocalmuskoka.ca

  • TLC Animal Husbandry Inc – Michael & Phyllis Freiesleben –   mpfruit2008@hotmail.com or 1- 519-327-8060 – pre-orders only

  • Fruition in Guelph – Jackie Keenan – fruitionguelph@gmail.com – pre-orders only

  • Ontario Fruit Lovers – Laurie LeMay –  Locations King City, Newmarket, Moondance Organics (Angus) and Barrie – 1.705.331.4594 or ontariofruitlovers@gmail.com

  • Michael Smidt in Durham with locations at the Village Market in Thornhill at the Toronto Farmers Market. All pick ups at the farm must be pre-ordered. 

Our apple cider is available late fall. We include a large selection of apples from our fresh eating apples such as Liberty and Florina to our Columnar apples, as well as twenty percent of our red fleshed apples. This produces a complex and full flavour with a beautiful colour. Red Love Calypso apples, which are red fleshed, are particularly high in vitamin C and antioxidants. The cider is flashed pasteurized and can be stored easily.

General FAQ

In the summer, depending on the location of our rose field and on selected Saturdays, we offer tours to our garden rose nursery field. Please note this is for our garden rose nursery field only – not our cut rose field (as most blooms are cut this is not a very exciting field to see). All notifications of garden rose nursery field tours will be communicated on our social media streams. We do not offer tours to our orchard at this time.

Bus tours are welcome as long as they are scheduled in advanced so we can be sure to have the appropriate amount of staff on hand to help with cashing out and be sure to have extra items of interest easily on hand in our garden centre. Depending on the amount of notification and the nature of the tour, we can also provide a small demonstration on topics such as: rose nursery, grafting, cut roses, tender fruit selection.

We would love to offer workshops! What would you like to experience? Let us know @ sales@palatineroses.com