GARDEN ROSES GARDEN IDEAS GARDEN TOOLS ROSE CARE Your Basket:  $ empty!

Question and Answer for Garden roses - Mail order and pick up.


If a rose is sold out when will it be available again?


We only sell what we grow. As we are in Canada Ontario, we have one harvest a year and thus one inventory a year to draw from. Our inventory gets harvest and grade in late October. We start taking orders the Monday after labour day. If we have grown that cultivar again it will be able to place an order for as of the Monday after labour day.


When is the best time to place my order?


We start accepting orders for both fall and spring orders starting the Monday after labour day 9:00am EST. As we are a small rose nursery and thus we have very limited availability on some cultivars. Place your order early if you are looking for a specific rose. All roses are sold first come first serve.


In early spring I noticed that you sometimes have roses in the garden centre but are sold out on the website?


To be sure that our garden centre does have a selection we hold a small percentage back so our local walk in customers do have some diversity of roses in our garden centre. Once all roses have been shipped we update the website to reflect our garden centre inventory. It is possible that you come during this transition time.


It is early September and I noticed that you have all these roses available on your website but I don’t see them in your garden centre. Why?


September first we update our website to show the inventory from our upcoming rose harvest. Our website at this time is only able to show one inventory at the time. To provide customers the opportunity to view what roses are coming prior to the opening our shopping cart we update the website to the new inventory. After September 1st best call us to see what our current potted inventory at the nursery really is.


When do you ship your roses?


We ship our bare root roses in November, March and April. When you place your order you will be cued to select a shipping date as we cannot be aware of your personal schedule, and gardening needs. We always ship on Monday and your selected shipping date is the day we ship not the day that they will arrive. If you have never grown roses before we are glad to assist you to determine a good shipping time.


I cannot be sure in advance as to when I will pick up my order. What do I do?


When you place your pick up order you select your pick up date. If you are not sure guess at what week would work best for you and communicate any changes as soon as you are aware of them. 


I live in the USA can I pick up roses and bring them back home?


Yes you can bring roses back into the USA as long as you have a phytosanitary certificate. To obtain a phytosanitary certificate we need to following:

  1. The exact order quantity and name of each rose cultivar.

  2. If they are potted or bare root (not only a small number of states accept soil on roses/roses in pots - NY does).

  3. The pick up date (note it takes three days to obtain a certificate as we have to fill out forms and the inspector needs to come on site to approve our roses and provide us with the phytosanitary certificate).

  4. Your name.

  5. Your address and final destination of the roses.

  6. Your phone number and/or email.

  7. $25.00 to pay for the certification.


What currency do you charge?


We charge the currency that the roses are shipping to. Roses shipping to the US are in US funds. Roses shipping in Canada are in Canadian funds. All pickup orders are in Canadian funds and Ontario taxes are applied.


Can I add to my order and if so how?


You cannot edit your order online. Best is to email us at sales@palatineroses.com or to call us. As of January 2020 our policy is that we can add to your order as long as the order has not been yet pulled. If the order has been pulled you can order more roses but it will have to be under a separate order number. We will do our very best to combine them if the shipping and pick up date are the same. We have found that some customers want separate shipping dates to spread the labour of planting all the roses across a longer time frame. For this reason we will only combine orders with different shipping dates if you communicate to us that you want all your roses combined.


Can I cancel my order and if so how?


Your order can be cancelled up to 10 days prior to shipping and up to March 15th. After March 15t we can no longer accept cancellations as we no longer accept mail orders and it becomes much harder for us to sell the plants to someone else. Best way to cancel your order is to email us at sales@palatineroses.com or to call us.


Where do you ship to?


We currently ship throughout all of continental North America. We can ship to Hawaii and Puerto Rico; however, we request that they are shipped UPS three day to be sure the delay during importation does not over extent how much time the live plants are in transit and thus their well being. At this time we do not have the certifications in place to ship outside of North America.


Do you take Pre-Orders?


It is our policy to not take pre-orders. Everyone has the same opportunity to purchase a rose cultivar no matter if they can only plant in the spring or already in the fall. All customers can start placing orders as of the Monday after labour day 9:00 am EST.


What are your order deadlines?


For fall shipments October 30th is the order deadline. For spring shipments the order deadline is March 15th.


Your shopping cart is just open and you are already sold out. How can this be?


It takes two years to produce our roses and we try our best to anticipate demand yet sometimes we are wrong. We have found that social media can easily change the desirability of a rose within weeks which is an impossible time frame for us to respond to. Additionally rare roses we may only have access to low budwood availability. Thus some roses are available only in lower quantities. For these reasons we can sell out very fast of certain cultivars (within minutes of opening the shopping cart). 


Do you have a waiting list?


Our waiting list is only valid for one inventory/rose crop at a time. We do not carry waiting lists into the next rose crop. If between November, March and April shipping and pick up dates the rose has not become available we start anew with the September opening of our shopping cart.


How up to date is your website, so many roses are sold out.


We work hard to keep our inventory as accurate as possible. Depending on the availability and the demand we can be sold out fast. Between September 1 to the next September 1 there is no new inventory added unless we have cancellations. As alluded to above an inventory cycle is from September 1st  September 1st.


How do I obtain a gift certificate?


Our website is not set up for gift certificates. You are welcome to call us or email us sales@palatineroses.com and we will help you.


Are your roses own root? If not so what are they grafted on?


We only sell grafted roses and these are generally grafted on Rosa Multiflora and sometimes RosaLaxa (for most OGR).


Question and answer for cut roses?


When are your cut roses available?


To be most ecologically mindful our cut roses are outdoor field grown. Depending on the season the earliest we will have cut roses is mid June. We stop cutting roses the first week of September. We have found over the years that cool nights from the fall weather makes it hard to produce consistently beautiful blooms. Additionally the roses need to slow down so they can survive our Canadian winter.


Do you ship your cut roses?


At this time we do not ship cut roses. 


Where are you cut roses available?


You can find our cut roses here at our garden centre and fruit market in Niagara on the Lake. Additionally larger volumes are sold through Ontario Flower Grower Auction in Mississauga. We sell under grower number 200. Lastly, we sell through the Local Flower Collective in Toronto. You must be a member to purchase through these outlets.


Do you work with florist, brides, BnB?


We welcome all customers. Please know that we only sell the cut rose we do not offer any other floral services. 


Do you take pre-orders?


All pre orders are welcome. Please know that we cannot confirm orders until approximately 5 days prior. Additionally numerous factors can affect the rose bloom: heat, rain, hail and other natural occurrences that are outside of our control which can change availability.

All roses are sold first come first serve. If there is a particular rose you like order it so you can be sure to have it.


What cultivars do you carry?


All cultivars are listed on our website. A few we have only in very low volumes.


Can you grow cut rose plants for other cut rose growers?


We can produce cut rose rose plants as a custom order if the order volume is large enough and if we have the propagation rights from the hybridizer.

Fruit Question and Answer


Is your fruit organically grown?


We pursue organic methods whenever we practically can. We are working on soil health since 20 years (high calcium applications, minimal commercial fertilizer, manure, green manure, cover cops, as well as foliar sprays like Growers and Vitanal). We believe soil health is the key to everything. We use pheromones where possible for insect control, as well as Neem Oil, essential oils and other organically approved sprays. There are some fungal issues (such as black knot in plums) and some insects that we have no tools yet to deal with organically, and in these instances we use commercial non organic sprays. We are in the process of setting up new orchards as permaculture orchards, and hope to be able to expand that concept. 


Where can I buy your fruit?


When in season our fruit is available here at our fruit market as well as through numerous markets and stands in Ontario such as: 

  • Brookfront Farm Store, 2053 Bridge St., New Dundee, 1-519-696-2637www.brookfrontfarms.com

  • Amy and Patrick Kitchen with Sideroad Farm Store, 805092 Sideroad 25, RR3, Markdale, ON N0C1H0 c: 705.446.5503 www.sideroadfarm.com 

  • Michael & Phyllis Freiesleben with TLC Animal Husbandry Inc  mpfruit2008@hotmail.com or 1- 519-327-8060 - pre-orders only

  • Fruition in Guelph - Jackie Keenan - fruitionguelph@gmail.com - pre-orders only

  • Laurie Lemay in Barrie

  • Michael Smidt in Durham with locations at the Village Market in Thornhill at the Toronto Farmers Market. All pick up at the farm must be pre-ordered. 

  • Palatine Pick Up Location in Toronto once a week. All fruit must be pre-orders on OFN https://openfoodnetwork.ca/palatine-fruit-and-roses/shop 

Palatine Pick Up Location in Toronto once a week. All fruit must be pro-orders on OFN https://openfoodnetwork.ca/palatine-fruit-and-roses/shop 


When is your apple cider available and what is in it?


Our apple cider is available late fall (after the pick up and shipping of our roses is complete). We include a large selection of apples from fresh eating apples such as Liberty, Florina to our columnar apples and  twenty percent of red fleshed apples. This produces a complex and full flavour with a beautiful colour. Red Love Caplyso apples, which are red fleshed, and are particularly high in vitamin C and antioxidants. The cider is flashed pasteurized and can be stored easily. 


General Inquiries


Do you offer farm tours?


In the summer, depending on the location of our rose field and on selected Saturdays, we offer tours to our garden rose nursery field. Please note this is for our garden rose nursery field only - not our cut rose field (as most blooms are cut this is not a very exciting field to see). All notifications of garden rose nursery field tours will be communicated on our social media streams. We do not offer tours to our orchard at this time.


Can you accommodate tour buses?


Bus tours are welcome as long as they are scheduled in advanced so we can be sure to have the appropriate amount of staff on hand to help with cashing out and be sure to have extra items of interest easily on hand in our garden centre. Deepening the amount of notification and the nature of the tour, we can also provide a small demonstration on such the topics as: rose nursery, grafting, cut roses, tender fruit selection.


Do you offer workshops?


We would love to offer workshops? What would you like to experience? Let us know!