Refund and Return Policy

For Bare Root and Potted Roses and Other Plants

We guarantee our plants to be true to name, to be healthy and viable when leaving our premises, and that they will grow the first growing season. If there is any issue herein we will be happy to facilitate an exchange or refund.

We do not guarantee our roses and plants to over-winter.

All sales are final, no exchange or returns – unless a warranty issue applies.

Cut Roses

We guarantee the quality of our cut roses. If for any reason you are unsatisfied with your purchase, please let us know!


We guarantee the quality of our fruit. If for any reason you are unsatisfied with your purchase, please let us know!

We are so sorry!

Our website capacity was not adequate to the tremendous amount of requests for our roses. This happened in spite of the fact that numerous web developers stress tested the site and found it sufficient.

It is very important to us that all customers are treated fairly.

Due to the fact that our inventory is limited we have come to the conclusion that we are NOT taking orders until the situation is resolved.

We will keep you posted on how we will proceed. We will be sure to give you 2 days notice prior to the site reopening. 

What does this mean for you?

If you sent orders via email, voicemail or social media, they are not processed and will not be processed. You will need to start a new order once we have reopened our site.

We are aware that many of you have been looking forward to this day, gotten up early, or even re-arranged your work for this morning and we are incredibly sorry about this.

We continue to be humbled by the overwhelming support and patience by our customers.

Thank you!